Dear City of Kamloops,

We said it during the AAP, and we’ll say it again during this infrastructure emergency:

Relying primarily on online methods to reach residents is not acceptable.

Neither is blaming residents.

Many people say the Voyent Alert system didn’t notify them properly, while others either weren’t aware of it or don’t use cell phone apps.

Thankfully this was water and not wildfire.

Emergency communication needs to reach everyone — quickly, clearly, and through multiple methods.

Please do better.

*𝐴𝑓𝑓𝑒𝑐𝑡𝑒𝑑 𝑟𝑒𝑠𝑖𝑑𝑒𝑛𝑡𝑠—𝐶𝑎𝑠𝑡𝑎𝑛𝑒𝑡 𝐾𝑎𝑚𝑙𝑜𝑜𝑝𝑠 𝑎𝑝𝑝𝑒𝑎𝑟𝑠 𝑡𝑜 ℎ𝑎𝑣𝑒 𝑡ℎ𝑒 𝑚𝑜𝑠𝑡 𝑐𝑢𝑟𝑟𝑒𝑛𝑡 𝑖𝑛𝑓𝑜𝑟𝑚𝑎𝑡𝑖𝑜𝑛.